What Clients are Saying about The Renno Lending Team:
I’m always looking for the best of the best to work with (whether it’s in business or my personal life), therefore referrals/recommendations are essential to almost everything in which I partake.
Let me tell you why Renno Lending is at the top of my ‘must use’ list.
We all know that real estate agents are usually the biggest complainers.
I’ve been at KW 14 months & have ONLY heard good things about the Rennos from a wide range of agents, never even one complaint (a feat in and of itself in this industry). So, with that impressive starting point, I thought I’d give them a try.
I currently have 4 deals with them & have been nothing but impressed. Here’s my most recent Renno miracle . . .
RECENT ACTUAL SCENARIO
-FHA buyer received short sale approval letter on 9/14 with an expiration of Sunday 10/3 (20 days, including weekends. Really? Good luck with that)
-Trustee sale is Monday 10/4/10 & no extension or stay was granted by selling bank -Jason had appraisal completed & full loan approval within 9 days (9/22) -Jason was able to fund today (10/30): 17 days from receipt of approval letter WHAT?!?!?!?!?
Unheard of.
-The best part: it was fairly normal for Jason & his team
NEED some specifics on what to expect in a deal with the Rennos? . . .
GENERAL-KEITH
-Keith is a master at getting your client in the doors & pre-approved. My buyers like his easy going, but informative manner.
-Keith extracts essential/relevant data so that we’re all dealing with real numbers, not ballparks (which is critical when you’re in multiple-offer bidding wars & when you get to the closing table, no surprises) -Keith communicates every step of the way, so you know what the status is & he gets you the paperwork you need in order to write your offers.
-Keith is exceptional at follow up. If your clients aren’t ready, he stays in contact with them until they are & captures the deal.
-Keith always returns calls/emails/texts. He fully utilizes technology to give you as much communication as you/buyers need -Once your buyer has an accepted offer, the hand off to Jason & Christina is seamless
GENERAL JASON
-Jason immediately communicates with the buyers telling them exactly what’s needed from them -Jason’s speed is unparalleled: appraisals, response time, loan approvals, letters to shorts sale banks . . you name it & Jason has it done in an impressive time frame -Jason is in control of the file & is trustworthy, you don’t feel the need to babysit anything -Jason is a master at managing the vast menu of loose ends & you’re never caught off guard (as it relates to what he’s in control of) -Jason puts out the inevitable fires with calm & humor (if needed), but very swiftly & he keeps you up to date along the way -Jason clearly knows the bounds of what can/can’t be done & he shoots very straight with that info -Jason always returns calls/emails/texts
GENERAL ALL
-everyone on the Renno team is pleasant, good natured, good humored, super calm, organized, very pro-active & professional -timely communication & useful data is the standard -they deliver their product on a silver platter
SUMMARY
In general, I think I’m hard to impress (maybe that’s because I have standards that are too high?).
The Renno Team has impressed me.
They’ve exceeded any expectation I could have ever had.
In fact, I didn’t know this level of service & delivery was available in our industry.
There are a lot of good loan officers out there. There really are.
But, if I have a choice, I will always choose the Renno Team because they’re not good, they’re exceptional.
-Sam
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Thank you guys. I am so happy to be in business with the both of you. Jason and Keith just had to deal with a nightmare FHA client of mine and we just closed escrow today. I thank both of you for your patience. These two funded my clients FHA loan in just 15 days!!! That is unheard of. You guys are awesome and I am so thankful to be in business with the both of you.
Matt Gregory
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Keith and Jason were referred by Gail Rocco whom I have known for many years, and I felt the need to send you a note due to the exemplary service provided by both Keith and Jason.
My son and daughter are young first time buyers, both their occupations required Keith to spend time with them to completely understand their employment and pay structures. I found Keith to be very knowledgeable on available loan options and always answered the phone or would return calls very promptly. Once they were qualified and began making offers on homes both Keith and Jason were very supportive in supplying needed documentation promptly.
Once their offer was accepted we began working more closely with Jason. Since the home they purchased was a foreclosure the selling bank required a 30 day escrow. Jason was very easy to communicate with and he had everything ready well in advance. The only snag was a slight foul up by Escrow which Jason took the lead in clearing up.
I have purchase a few homes and refinanced a few times and have never had such a pleasurable experience. They are a great team which we will recommend whenever possible.
Regards, Rick Benveniste
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The biggest success story I can tell you Frank is that the relationship I have with my amazing Lender Partners Keith and Jason Renno has been a blessing. They have been there getting it done for my buyers day in and day out. I have never converted so many buyers this quickly and it is because these guys are amazing. They Knowledgeable, ethical, personable, and hard working guys who care about what they do and the clients they serve, and they are an asset to my business. Please tell the office how good they are and have a great day.
Brian Melville
Real Estate Consultant
Keller Williams VIP Properties
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AWESOME! Thanks Jason, you and Keith have been great. You guys helped me out big time. If I hadn’t done business with you guys I’d still be scrambling around trying to gets things done with a FHA Loan. You guys educated me on this incredible benefit I was entitled to in my VA loan. My family is going to be very happy in our new home.
John
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We had a great 2009 together! Just wait…. our 2010 has already begun. Thanks for treating my clients with respect and honesty. It was a win-win for both of us!
Yesterday at 11:10am
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DUDE…U guys rock….this is good stuff…You’ll be kings of the lending hill soon if you give every client this kind of service/communication.
Thanks for handling business.
The Robert & Brian Team
Hi Jason and Keith,
Thanks for the video email! You guys are on top of the technology available. Anyhoo, we just wanted to say thanks for everything, This was absolutely the hardest thing we’ve gone through together. It was up and down and all over and we are glad the process is over and that we had you on our side. We really appreciate all the honesty and quick responses to our emails and phone calls. We are very happy in our new home and are barely coming up for air. So, I apologize for not responding earlier.
Thanks again, Lisa and Charlie Fuguet
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Jason- I gotta say- that is pretty cool…. I never did take the time to thank you for making all of that work out in such a short period of time. I have to say that I was extremely impressed and very happy with the work that you did to make escrow close when it was supposed to.
I want to wish you all the best of luck with your business. You guys did a fantastic job. Please extend my thanks to your staff for the work that they did in helping get the condo closed.
I will be more than happy to pass on your information and forward your phone number to any prospective clients who are looking for a home loan or refi….I was pleased with your service and am a BIG believer in referral business. Too many businesses today are about making the money and not caring about the client (a throw away society). You convinced me that their is still a sense of integrity and service in the loan industry.
Again, thank you for what you did. Send some flyers or business cards my way, and I will be happy to put them up at work…. Should you need anything in the future, don’t hesitate to call. It was great working with you….
Take care – Ray
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Believe or not. I decided to go with you because of your blog site. I normally don’t make a decision just because someone says so or recommends.
You and Keith seemed knowledgeable and sincere in it (I hope my intuition is correct, Haha!).
You are correct on $635K. The appraisal was garbage, and that caused a myriad of problems.
You have to order a new appraisal.
Thanks and talk to you soon.
Phil
Jason, I just wanted to thank you for your quick response and fulfillment of our pre-approval letter. My husband and I truly appreciate it. I can honestly say that you have been the easiest and most efficient loan officer that we have worked with. It was a true relief working with someone like you. Thank you so much, Cecilia Loera
Jason and Keith,
Thank you for all the help in the loan process, most specially for securing the FHA approval and the funding of our loan. We would gladly refer friends your way in the future. We’re also happy you enjoyed the cake, it’s the least we can do to show our appreciation. Please also extend our thanks to Keith
Dante and Tita
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10/14/2009: Jason, I just wanted to thank you for your quick response and fulfillment of our pre-approval letter. My husband and I truly appreciate it. I can honestly say that you have been the easiest and most efficient loan officer that we have worked with. It was a true relief working with someone like you. Thank you so much, Cecilia Loera
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“I would highly recommend Keith to everyone, especially my clients. He knows his business inside and out, and has the ability to think outside the box to work better for his clients. He has great knowledge and even better customer service. If Keith says he can do something – it’s done!”
Rebecca Mendoza, Keller Williams VIP
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Hello Keith:
I just received the refund check and checks that should pay to credit cards from the escrow company. I want to express my thanks to you once again for helping me complete this refinance process.
Best,
Wenpin
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Keith,
I really appreciate the communication throughout the process. It was very helpful.
Stay well, Ken
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Keith,
THANK YOU for making the process so smooth. The initial purchase in Santa Clarita had some hiccups along the way, so it is nice to have things handled so efficiently this time around.
Cody Bartosh
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Hello Keith:
Thank you for your time and professional opinions. I do feel very comfortable to working with you on this refinance.
John
